Imagine this, you are a traffic police directing traffic on a 4 way junction where cars on all direction doesn't want to give way. All want to go first.
Singapore customers are all pampered. I understand. We expect top service for every penny we spent. But please be reasonable. Try to understand the limitation of those people serving you. If they can, they would not want the problem to drag on.
As a customer, you get what you paid. Being a consumer myself, I would love good service but I never let myself expect it unless I'm paying a premium. Expect lesser and you will be happier when people exceed your expectation. Expect more and be ready to be disappointed.
Then again, being the middle man, you make the least out of the pie, yet you bear most of the responsibilities. Unless you are just another box mover trying to whack market with price.
And in my case, beside being the middle man, I'm kinda being the service middle man. On one end, the customer refuse to pay and expect extra from service provider. On the other end, the vendor doesn't wanna lose or pay. Then I have engineers who keep making mistakes. And lastly, I have a boss who won't want to bear the cost too. In addition, I have sales people who are too lazy to meet the customer.
So, being the one facing the customer and without supports we need, how are we suppose to handle with what we have? Furthermore, does the margin justify what you have to offer?
So in the end, you have to think, is it worthwhile to be a middleman with responsibility?
I guess, from what I have experienced, leave the service to the manufacturers themselves and just be another box mover. That's the best way to move forward. Else, be prepared to lose money and take the blame.
Although I hate boring work, the complication at times is indeed overwhelming.
And please during this period of time, do not add on to my worries.
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